High Speed Internet

 HSI

 

High Speed Internet is a highly reliable Internet connection as there is no need to dial-up. Customers are connected 24/7.  Current broadband services include our DSL and Wireless technologies as well as Fiber Optic Connections. 

 

Speed

Monthly Fee

512Kbps

$39

1 Mbps

$69

2 Mbps

$84

4 Mbps

$149

8 Mbps

$229

16 Mbps

$399

Installation

$75

Monthly Modem Rental - $10

DSL Modem Purchase - $149

 

Save More when you bundle with Internet

Home Phone

Monthly Fee

Monthly Fee

(Bundled with Internet)

Plus

$29

$20

Max

$49

$30

Unlimited

 

$89

$60

 

Hypernet

 

Fast affordable and reliable internet service offered in the following locations:

  • Orange Walk (Pasadita Area) 
  • Corozal (Joseito)
  • Ladyville (Los Lagos)
  • Lords Bank (Hollywood) 

 

Customers have 3 offerings that range between 5-20Mb-Residential Only

 

  

Frequently Asked Questions

 

What is High Speed Internet?

High Speed Internet uses the technology known as Digital Subscriber Line (DSL) for customers to connect to the internet at their home or business. Fixed Wireless Internet is also available in selected areas. This service offers a range of speeds with affordable prices.

What are the prices for High Speed Internet?

Installation - $75 – one time charge

 

Monthly Modem Rental - $10 – monthly recurring charge to rent equipment

 

Modem Purchase Price (DSL Modem) - $149 - one time charge

Can I bundle any of the Home Phone plans with my High Speed Internet?

Majority of the Home Phone plans can be bundled with High Speed Internet with the exception of the Home Phone BASIC plan. 

What is the process for upgrading my internet speed?

To upgrade your speed, kindly visit any of our Customer Service Offices countrywide and ask a Customer Service Representative for assistance. Be sure to bring along a valid ID.  

 

If the account is not in your name, you will be required to bring along an authorization letter and ID of the account owner, including yours.  Note that there is no additional charge to UPGRADE your internet speed.

My internet service will not connect- what should I do?

  • Verify that bill is up to date
  • Verify that the modem is turned on and all wires are plugged in properly

If none of these work, please call us at 119 (available 24/7) or send us a text, Whatsapp or Viber to 608-8888 (available 7am – 10pm) to report fault and request additional information if required. 

Who can I contact for more information?

You can contact us at 119 or send us a text, Viber or WhatsApp message to 608-8888 between the hours of 7am to 10am for support. 

What should I do when my internet is slow?

Please note that the speed may vary depending on amount of devices connected as service is provided via shared bandwidth. Use www.speedtest.net to verify speed and ensure to do speed test when no devices are connected to the internet.

 

If you are still having issues, please give us a call at 119 so that we can investigate this matter further.