BTL FAQs

 

Frequently Asked Questions

 

What products/services can I sign up for?

Services available include:

 

-          Home Phone

-          Biz Phone

-          Residential Internet

-          Business Internet Services

 

Note: Product details can be found under the Products & Services tab on the BTL Website www.belizetelemedia.net

Mobile Services

  •  PrePaid
  •  PostPaid Plans

Note: For Mobile Product details website https://www.digicell.bz

How can I sign up for these services?

Customers can sign up for these services by:

 

-Visiting any Customer Service Office countrywide

 

-Applying via BTL Connect: Online medium for direct requests of service; submit application via.                              www.belizetelemedia.net/btlconnect

 

-Contacting Sales Representatives

What are the locations of your Customer Service offices, opening hours and contact information for these Customer Service Offices?

CUSTOMER SERVICE LOCATION

HOURS OF OPERATION

CONTACT INFORMATION

Belize City –  St. Thomas St.

8:00 a.m. – 5:00 p.m.

 

Toll Free: 0-800-CALL-BTL

  • or 119

 

Belize City – Regent St.

Corozal

San Pedro

Belmopan

Caye Caulker

8:00 a.m. – 12:00 p.m.;    1:00 p.m. – 5:00 p.m.

 

Dangriga

Independence

Ladyville

Orange Walk

Placencia

Punta Gorda

San Ignacio

What is required to open a BTL customer account?

To open an account, it is required to provide the following:

 

-          A valid ID ( Passport, Social Security Card, Driver’s License)

-          Recent utility bill for proof of address ( For Mobile services only)

-          Installation Fee

-          Deposit

 

*Deposits and installation fees may vary based on the service you are contracting. For deposit and installation fee information, kindly contact any Customer Service office, Call Center at 119, or our Digital Call Center at 608-8888.

How do I report a fault?

A fault can be reported by:

 

  1.  Contacting our Call Center at 119
  2.  Visiting/calling our Customer Service offices
  3. Text, WhatsApp or Viber us at 608-8888. 

How can I make changes to my current plans?

To change your plan, you can visit any one of our Customer Service offices countrywide. Kindly bring along a valid ID and make your request to the Customer Service Representative.

*Based on the type of change you are making to your plan, a deposit may be required. 

How can I obtain my bill online?

Customers can sign up for E-Bill service; bills will be sent monthly via email. To register, customers are required to sign up at any BTL Customer Service Center by bringing along a copy of their Social Security Card, Passport or Driver’s License.

What are the mediums I can use to pay my bills?

Customers can pay their bills by using any of the following mediums:

 

-          Online Payments ( Online banking via their respective financial institution)

-          In-office payments

-          Credit Card via www.belizetelemedia.net

Why did BTL stop offering Triple Up?

BTL decided to stop triple up to offer better everyday prices for all Mobile services.

How do we keep customers updated with promos and information about BTL?

All updates and information about BTL can be found on the below mediums:

 

-          BTL Website

-          Digicell Website

-          Facebook

-          Instagram

-          Customer Service offices countrywide : 0-800-CALL-BTL

-          Call Center : 119

-          Digital Call Center:  Text, Viber & WhatsApp 608-8888